At times, you may find yourself in a situation where you have to cancel your trip and ask for a refund on your flight. It can be quite an exhaustive process. However, if you happen to fly with Delta Airlines, things might not go askew. Despite the fact that asking for a refund could sometimes be an overwhelming process, Delta has made it easy. To make it easier, let’s break it down in a step-by-step manner to aid you through:
1. Learn If You’re Eligible for a Refund
Here is good advice: Don’t go charging into a refund request unless you are sure you are entitled to one. Delta typically offers refunds under specific circumstances such as:
- Canceled flights by Delta
- The coverage of the schedule changes beyond 90 minutes
- Death of a companion or fellow traveler.
- Fully Refundable Tickets (flexible as per your needs but expensive)
Non-refundable tickets do not guarantee refunds instead passengers may be offered credits or eCredits. These can be used for future Delta flights, however, they do expire after a while.
Pro Tip:
In case you have doubts about what exactly your ticket policy is, I would recommend you to go to the official Delta website, sign into your account and look under the ticket policy of your particular flight. You can also contact the representatives of Delta Airlines to confirm it. You also have the option to install their official app to save some time as it is super smooth.
2. Requesting a Refund Online
Delta has a straightforward refund request form that is accessible on the company’s website. Here’s how to find and fill it out:Here’s how to find and fill it out:
Step 1: Go to the Delta website delta.com and scroll down to the end of the page. Under the “Customer Service” drop down menu, click on the “Help Center” and you will be able to locate a link labeled, “Refund, rebooking and expanded reimbursement options remain available.”
Step 2: As per the new guidelines and policies, it will take you to a page named, “July 2024 Outage Travel Disruption” and then, scroll down to this section, “Future Travel Rebooking Options.” Now, you have to click on the given link, delta.com/refund.
Step 3: Next, you will get two options when you get redirected to this page. One is “Cancel Flight” and the second one, “Request Refund.” First, click the option, “Cancel Flight” and then, enter your personal data. In this case, Delta Airlines offers you multiple options to find your trip: Confirmation Number, Credit/Debit Card Number and Ticket Number. It is better to use either of the first or last option.
Step 4: Now, get back to the previous page and as you canceled your flight, you can click the option, “Request Refund.” It will directly show your canceled booking and all you gotta do is attach any enclosures if required such as a death certificate (if ever) or proof of Delta flight cancellation.
Step 5: Click on the “Submit” button and you will get the confirmation email.
And if you are requesting a baggage fees refund, Delta has a separate form for that and this is also provided under refund forms.
3. Call Customer Service
For those who wish to discuss their concerns with a real person, it is possible to contact Delta Airlines’ customer support service. Always ensure that you have your ticket number, flight details, and the cause of the refund ready. Delta’s main customer service number is:
US & Canada: 1 (800) 221-1212.
International Travelers: There are other numbers you may need depending on your location, which you can find on the official Delta Airlines website.
4. Refund Status
After filing for refund, Delta takes a maximum of 7-20 business days to process the refund depending on the mode of the refund. For instance, refunds to credit cards are faster than those to debit cards or bank accounts.
You can track the status of your refund through your Delta account or on the same refund status page and select the “Check Refund Status.” To track the progress of your ticket or document, simply input the ticket or document number.
5. Refunds for Delta Vacations
If you are dealing with a Delta Vacations package, the cancellation policy will be quite different from the above. You will need to call Delta Vacations’ customer service or access your reservation through the company’s “My Trips” portal on their website.
Common Issues and Troubleshooting
Denied Refunds: In case your refund request has been rejected, and you feel you are eligible, do not switch the panic mode on. You can try to reverse the decision by getting in touch with Delta’s support team. Be prepared to produce some other papers as well in connection with the provided papers.
Delayed Refunds: In case your refund is delayed, make sure that you are following up. Sometimes it can take some time to process refunds, especially during specific seasons of the year.
Final Thoughts
So, getting a refund from Delta is not always a challenging attempt. If you follow these steps, you will be able to get your money back without a lot of unnecessary huffing. It does not matter if it is done through the computer, by telephone or in person, just ensure that you give all the details that are required and check when necessary.