Need a refund from Southwest Airlines? If yes read this post to know how you can apply for a refund in the event of your ticket cancellation and the things that you need to follow to complete the refund process.
Types of Ticket and refund policies related to it
There are 2 types of tickets which Southwest Airlines offers:
- Business Select® and Anytime Tickets:
- Wanna Get Away® and Wanna Get Away Plus® Tickets
Business Select® and Anytime tickets are refundable so you can either get your money back to the account used at the time of booking or use your amount to make another trip. While the Northwest Regional fares have their rules, Wanna Get Away® and Wanna Get Away Plus® tickets are non-reclaimable. In the event that you cancel these bookings, the value will be redeemed into a flight credit or Transferable Flight Credit™ for further bookings for other flights.
Cancel Your Flight
To start the refund process, you’ll need to cancel your flight:
- Open Southwest Airlines’ Website or App: Visit the Southwest Airlines website or download the Southwest Airlines App.
Navigate to ‘Manage Reservations’: Please type in your confirmation number and last name.
3. Cancel Your Flight: Choose the cancel my flight option.
Choose Your Refund Option
After cancelling your flight, you will need to choose how you want your refund processed:
- Flight Credit: For non-refundable fares, the option provided most of the time is a flight voucher. This credit can be applied for booking a future flight ticket.
- Refund to Original Payment Method: For refundable fares or in the situations listed below under certain circumstances.
Specific Refund Scenarios
If you were booked with Southwest Airlines and they cancel the flight you can get your money back or Southwest flight credit regardless whether you paid for a non-refundable ticket or not. For personal cancellations, the refund options will therefore depend with the type of fare that you had booked and the time of cancellation. When it comes to weather related issues, then states to check the Southwest policy because it can have other policy on how to do a refund or credit.
Additional Tips
For any other issues or questions that you may have and have not been answered in this article, it is recommended that you contact Southwest’s customer service as they will be in a position to assist you depending on your situation. Also, it is wise to gather any proof that may be useful in the process of getting the refund such as the booking receipt or ticket.
Conclusion
Refund process with Southwest Airlines is quite simple if you follow the steps below and know your fare type. Regardless of the type of ticket you have, refundable or non-refundable, Southwest provides ways on how you can work with your travel itinerary. To get more information visit the official webpage of Southwest related to the refund policy.
