How To Book or Request Special Assistance with Spirit Airlines
You are rushing through the airport, traveling solo for the first time after a major surgery. The terminal is buzzing with activity, and there’s a long walk to the gate. Every step is a struggle and the pain from your crutches makes the journey to the gate feel like a marathon. The clock is ticking and you are worried about making it on time, and not missing your flight. “What do people in my situation do?” you wonder, hoping there is an easier way to get through the airport without all the stress.
What is Special Assistance at Spirit Airlines?
Worry no more! Here at Spirit Airlines, our customers are king and their well-being is our business. Did you know you can request help in advance? Yes, special assistance at Spirit Airlines entails help with boarding, seating arrangements, deplaning, or wheelchair services. We also provide special assistance for the elderly, children, and passengers with visual or hearing impairments.
Types of Special Assistance Services Available at Spirit Airlines
- Wheelchair Assistance
Wheelchair services are provided to passengers free of charge. Please contact us through our 24-hour contact center at 855-728-3555. - Mobility Aids
For passengers with neurodevelopmental disabilities, we offer personal mobility devices like walkers and electric wheelchairs to help you navigate the airport smoothly. - Hearing/Visual Impairment
If you have a hearing or visual impairment and need assistance at the airport, please contact us at 855-728-3555 a few days before you fly. - Assistance for Medical Conditions
- To help you better manage your travel experience, please declare any medical conditions beforehand so we can provide the necessary assistance to ensure you travel safely and comfortably.
- All medical devices intended for use on board must be approved by IATA standards.
- We provide medical oxygen as prescribed, subject to patient medical clearance.
- Professionally trained doctors are always on board to attend to emergencies swiftly.
What To Expect When Requesting Special Assistance at the Airport
- Checking-In and Boarding Assistance
You can check in online and get your boarding pass 24 hours before departure, which is the quickest way. Passengers requiring special assistance are usually offered priority boarding, giving extra time to settle and prepare for the flight. - Wheelchair and Mobility Device Support
You may bring your wheelchair or other mobility or assistive devices free of charge, but please make reservations at least 48 hours before departure.
If you have a manual wheelchair that is collapsible or dismountable, you can bring it as hand baggage. - Support for Hearing and Visual Impairments
You will receive meet-and-assist service from check-in to the gate and from the aircraft to your onward transport at all airports.
Spirit Airlines Children’s Special Assistance
- For children traveling alone, we ensure they are supervised from check-in until handed over to their designated adult at the destination.
- Families with young children are allowed to pre-board, giving them time to settle in without rushing.
- We offer special seat arrangements that allow families to sit together, especially if the child has a disability. We’ve got you covered!
- Inflight entertainment such as toys, coloring books, and puzzles keep children occupied, making the long flight easier for both the child and parent.
Contacting Spirit Airlines for Special Assistance Enquiries
For all inquiries and additional support, please contact our customer service desk at 855-728-3555.